Orders
To check the status of your order, log in to your account from our website. Click on ‘My Orders’ to check the status of your ongoing or previous orders.
You may also check the status of your order by clicking on the link here
You can cancel your order within one hour of placing the order on the website through the following mechanisms:
(i) Your account section on the website; or
(ii) Chat service enabled on the website.
If an order is not cancelled within one hour, you will not be allowed to cancel the order.
A complete refund will be initiated for prepaid orders that are cancelled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Returns are accepted within 48 hours of the delivery date on all orders placed on Dellacos.com.
Kindly follow the below steps to make sure the return request is processed smoothly.
1. Make sure all the items are returned in an unused condition along with the invoice.
2. Make sure all items are returned in their original packaging which includes price tags, labels, all packaging boxes, and/or any accessories.
Please note – All return orders are subjected to a quality assessment.
Yes. Refunds are allowed on all returned orders once they pass the quality assessment. Once the order is picked up, all refunds, if any, will be credited to your account in 7 working days.
All domestic orders, once processed are shipped within 7 working days
You can track the progress of your existing or past orders by visiting the “My Orders” section of your account.
You will be able to track your order from our website or via a tracking link sent to you as soon as the order is shipped.
If your order has been shipped and you still cannot track it, we would request you to wait for 12 hours before trying again.
In rare cases, it might take the courier partner longer to generate a tracking link.
You may also check the status of your order by clicking on the link here.
We offer multiple and secure ways to pay for your order which include
– Credit and Debit Card
– Net Banking
– UPI
– Cash on Delivery
Within India –
All of our product prices are inclusive of all taxes including shipping charges within India.